Expert Support and Services for Customer Success
Delivering Outstanding Service & Support
At TrapX, we believe that your support request is more than just a case number. With emphasis on delivering an exemplary level of expert service, we strive to exceed your expectations with outstanding service and support.
We are always on the cutting edge of new security technology, tactics, and the best practices that support them. We know from experience how to leverage the power of Deception technology to maximize your defensive advantage against cyber attackers. Our track record of customer success is just one of the many things that sets us apart.
We offer a wide range of technical support options designed to address all technical support requirements. Our Platinum Support plan includes an assigned Technical Account Manager (TAM) who provides personalized technical support and proactive health checks throughout your TrapX journey to ensure successful design, training, deployment, and production.Learn more
Our 24x7x365 Customer Support Portal is available at no additional charge and presents a centralized view of technical support tools, systems, software and services worldwide. Please contact your Account Manager for Support Portal login access.Learn more
A Higher Level of Support
The TrapX Service and Support Program is an important component of staying ahead of your attackers. Our support and service experts are available to help you with product installation, support services, system health check, and special services.
Flexible Support Programs
With a full range of features and benefits, our customers have the flexibility to select the Service Level that best meets their needs. All plans include unlimited Service Requests and Case Management and much more.
Personalized Support with Assigned Technical Account Management
Exclusive to Platinum Support, an assigned Technical Account Manager (TAM) augments your team with additional remote support & services resources by providing cyber consulting, deep analysis, and assistance. Your assigned TAM will work with you to design and optimize the deception deployment for your network architecture.
Proactive System Health Checks
A comprehensive overview and assessment of your Deception environment. Using proven best practices, we proactively review your system and recommend any necessary changes. Available with Premium and Platinum Support.
New User Training
New customers and partners receive training to ensure a solid understanding of TrapX solutions. Customized dedicated training programs are available. Available with Premium and Platinum Support.
Explore the latest data, content, and industry perspectives to launch your own Deception success story.