Expert Support and Services for Customer Success

Delivering Outstanding Service & Support

At TrapX, we believe that your support request is more than just a case number.  With emphasis on delivering an exemplary level of expert service, we strive to exceed your expectations with outstanding service and support.

We are always on the cutting edge of new security technology, tactics, and the best practices that support them. We know from experience how to leverage the power of Deception technology to maximize your defensive advantage against cyber attackers.  Our track record of customer success is just one of the many things that sets us apart.

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A Higher Level of Support

The TrapX Service and Support Program is an important component of staying ahead of your attackers. Our support and service experts are available to help you with product installation, support services, system health check, and special services.

  • Flexible Support Programs

    With a full range of features and benefits, our customers have the flexibility to select the Service Level that best meets their needs.  All plans include unlimited Service Requests and Case Management and much more.

  • Personalized Support with Assigned Technical Account Management 

    Exclusive to Platinum Support, an assigned Technical Account Manager (TAM) augments your team with additional remote support & services resources by providing cyber consulting, deep analysis, and assistance.  Your assigned TAM will work with you to design and optimize the deception deployment for your network architecture.

  • Proactive System Health Checks

    A comprehensive overview and assessment of your Deception environment. Using proven best practices, we proactively review your system and recommend any necessary changes.  Available with Premium and Platinum Support.

  • New User Training

    New customers and partners receive training to ensure a solid understanding of TrapX solutions. Customized dedicated training programs are available. Available with Premium and Platinum Support.

Learn more about our unique approach to Deception

Discover why more than 300 global customers call TrapX "simple, powerful, and affordable."